Privacy Policy

Effective Date: August 11, 2026

Last Updated: August 25, 2026

Creative Care, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (creativecare.com), create an account, make a purchase, or interact with our services.

1. Geographic Scope & International Orders

Our primary operations, online storefront, and automated checkout processes are optimized for customers residing within the contiguous United States.

We accommodate orders to Alaska, Hawaii, Canada, and other select locations on an individual, customer-initiated basis via custom shipping quotes. If you submit an inquiry, place an order, or request a freight quote from outside the contiguous United States:

  • You acknowledge and agree that your personal information will be transferred to, processed, and stored on secure servers located within the United States in accordance with U.S. data protection and privacy standards.
  • We do not actively market to, target, or solicit business from residents of the European Union or other jurisdictions with extraterritorial data regulations; any non-U.S. interactions are handled exclusively on a direct, customer-initiated basis.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”):

  • Order & Account Information: When you make a purchase or register an account, we collect your name, billing address, shipping address, email address, phone number, and transaction history.
  • Incomplete Checkout & Abandoned Cart Data: If you enter your contact information (such as name and email address) during checkout but do not complete the purchase, our system may temporarily capture this information to send helpful reminder emails regarding your pending items. You may opt out of these reminder messages at any time using the unsubscribe link provided in the email.
  • Payment Card Information: Payment transactions are processed directly through our authorized payment processor (Clover) using encrypted tokenization. We do not store, process, or have access to raw cardholder data (such as full credit card numbers or CVVs) on our web servers.
  • Customer Inquiries, Reviews & Feedback: When you submit contact forms, leave product reviews, or contact customer support, we collect the details provided along with your IP address and browser user agent string to assist in fraud prevention and spam filtering.
  • Media & Uploads: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors may download and extract location metadata from public files.

3. Cookies, Tracking & Consent Management

We use cookies, log files, and web beacons to maintain store functionality, analyze website performance, and manage user preferences:

  • Essential E-Commerce Cookies: Necessary cookies maintain your active shopping cart items, facilitate multi-step checkout navigation, and remember login sessions. Standard login cookies persist for two days, screen preference cookies persist for one year, and selecting “Remember Me” keeps your login active for two weeks.
  • Analytics & Performance Tracking (Google Services): We utilize Site Kit by Google and Google Analytics to understand visitor behavior, measure traffic sources, and optimize our product catalog. Google may collect your anonymized IP address, device specifications, browser type, and navigation patterns.
  • Consent Management (Cookiebot): We use Cookiebot by Usercentrics to automatically scan, categorize, and control tracking cookies in compliance with Google Consent Mode v2 and applicable U.S. state privacy laws. You can modify or withdraw your cookie consent at any time via the cookie settings banner or declaration link on our website.

4. How We Use Your Information

We use your personal data strictly for legitimate operational and business purposes:

  • Fulfilling, shipping, and tracking orders, and generating electronic packing slips and PDF invoices.
  • Calculating custom freight and shipping rates for manual quote orders (including Alaska, Hawaii, Canada, and international destinations).
  • Processing secure credit card payments through authorized merchant gateways.
  • Communicating with you regarding order confirmations, shipment updates, return inquiries, and optional post-purchase review invitations.
  • Assisting customers who have left items in their cart with sizing, fit, or checkout support.
  • Protecting our website, customers, and business against fraudulent transactions, unauthorized access, and malicious bots.
  • Complying with tax, accounting, audit, and legal record-keeping requirements.

5. Third-Party Data Sharing & Service Providers

  • We do not sell, rent, or trade your personal information to third parties. We share your information solely with essential service providers operating under strict confidentiality and data protection terms:
  • Parent Entity & Payment Gateway: All payment processing is conducted through our parent affiliate entity, Comfort Products Inc., utilizing Clover eCommerce payment gateways. Your billing statement will reflect charges under Comfort Products Inc.
  • Logistics & Carriers: Recipient names, destination addresses, email addresses, and phone numbers are shared with logistics partners (e.g., USPS, UPS, FedEx, or international postal authorities) to calculate quotes, provide tracking alerts, and complete domestic and cross-border deliveries.
  • Google Integration: Aggregated catalog and conversion data are synced through Google for WooCommerce and Site Kit by Google to maintain accurate product visibility across Google’s network.
  • Customer Communication & Feedback: Email addresses and order details may be processed through transactional tools (such as Customer Reviews for WooCommerce / CusRev and cart recovery systems) solely to deliver order-related follow-ups, verified review invitations, or cart assistance.
  • Website Infrastructure & Security: Web traffic may be routed through server-side caching (LiteSpeed Cache) and automated spam filtering. Encrypted database backups containing order history are archived off-site (UpdraftPlus) to ensure business continuity and disaster recovery.

6. Data Retention & Security

Transaction Records: We retain order details, invoices, and billing records for as long as necessary to satisfy accounting, tax, warranty, and legal compliance obligations.

User Accounts: Registered users can view, update, or delete their profile information at any time (with the exception of their username).

Security Controls: We implement technical and administrative safeguards—including SSL encryption, payment tokenization, and regular security maintenance—to protect your personal information against unauthorized access, disclosure, or alteration.

7. Your Privacy Rights (U.S. Residents)

Depending on your U.S. state of residence (such as California, Virginia, Colorado, Connecticut, or other states with comprehensive consumer privacy statutes), you may have the following rights:

  • Right to Access / Know: Request a copy of the specific pieces and categories of personal information we have collected about you.
  • Right to Correction: Request correction of inaccurate personal records.
  • Right to Deletion: Request the deletion of your personal data, subject to statutory exceptions (such as tax and transaction retention requirements).
  • Right to Non-Discrimination: We will not discriminate against you in pricing, service quality, or availability for exercising any privacy rights.

To submit a request, please contact our compliance team using the details below. We verify all identity requests before releasing or deleting records.

8. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

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