Effective Date: August 11, 2026

Last Updated: August 11, 2026

Creative Care, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”).

Order & Account Information: When you make a purchase or create an account, we collect your name, billing address, shipping address, email address, phone number, and payment information.
Comments & Customer Inquiry Data: If you leave comments, submit contact forms, or email support, we collect the data provided in those forms, along with your IP address and browser user agent string to assist in spam detection.
Media & Uploads: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the website.

2. Cookies & Analytics

We use cookies and similar tracking technologies to operate and optimize our website functionality.

E-Commerce Cookies: If you visit our site, temporary cookies are set to determine if your browser accepts cookies, maintain item selections in your shopping cart, and save checkout information for convenience.
Account Cookies: When you log in, we set cookies to save your login credentials and screen display preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks.
Analytics: We utilize standard site analytics to understand visitor navigation patterns and general geographical origin (focusing primarily on U.S. traffic) to improve site usability.

3. How We Use Your Information

We use the collected information for specific, operational business purposes:

Fulfilling, shipping, and managing orders.
Processing payments through authorized payment processors.
Communicating with you regarding orders, return requests, or customer support inquiries.
Preventing fraudulent transactions and securing our website against unauthorized access or spam.

4. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal information to third parties.

We share your information strictly with essential service providers necessary to operate our business:

Payment Processing: Payment transactions are securely processed by our parent affiliate entity, Comfort Products Inc., utilizing secure gateways (such as Clover). Cardholder data is passed directly to the payment processor.
Shipping Carriers: Order details (name and shipping address) are shared with logistics partners (e.g., USPS, UPS) to complete delivery.
Automated Security: Visitor comments and form submissions may be checked through automated spam and fraud detection services.
Password Resets: If you request a password reset, your IP address will be included in the reset email for security verification.

5. Data Retention & Storage

Account & Purchase Records: For users that register or place orders, we store personal information provided in their user profile and transaction history for administrative, tax, accounting, and legal compliance purposes.
Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.

6. Your Rights Over Your Data

Depending on your U.S. state of residence, you may have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction/Deletion: You may request that we erase or correct any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us at valerie@comfortoandp.com.