Effective Date: August 11, 2026

Last Updated: August 11, 2026

At Creative Care, Inc., we take pride in the quality and craftsmanship of our specialty hosiery and comfort garments. Because our products include specialized medical and hygiene garments, we maintain specific return procedures to ensure safety and hygiene standards for all customers.

1. Return Eligibility Window

60-Day Limit: You may request a return or exchange for eligible items within 60 days from the invoice date.
Proof of Purchase: A copy of your original sales invoice or receipt must accompany any returned item.

2. Health & Hygiene Restrictions (Non-Returnable Items)

To comply with health regulations and maintain sanitary standards, strict exclusions apply to opened or worn items:

Worn or Washed Garments: Any hosiery, socks, or medical garments that have been worn, washed, tried on next to skin, or removed from their original sealed packaging cannot be returned or exchanged under any circumstances.
Non-Returnable Items Include:
- Opened, worn, or laundered hosiery/garments
- Gift cards
- Items returned without a Return Authorization (RA) number

Only items that are unopened, unworn, unwashed, and in original retail packaging are eligible for return or store credit.

3. Return Authorization (RA) Process

All returns require prior authorization before sending items back to our warehouse. Unsolicited returns will not be processed or refunded.

Request an RA: Contact customer support at valerie@comfortoandp.com to request a Return Authorization (RA) number.
Provide Details: Please include your Invoice Number, the specific product SKU/description, quantity, and the reason for return in your email.
Pack Your Return: Clearly mark the issued RA number on the outside of the shipping box (or on the packing slip inside).

4. Shipping Instructions & Return Costs

Return Shipping Fees: The customer is responsible for all shipping charges associated with returning items. Return shipping costs are non-refundable.
Carrier Recommendation: We strongly recommend using a trackable shipping service (e.g., USPS Priority, UPS, FedEx) or purchasing shipping insurance. We cannot guarantee receipt of returned items lost in transit.
Mailing Address: Send all authorized returns to:

Creative Care, Inc.

Attn: Returns Department (RA #_______)

P.O. Box 483

Richboro, PA 18954

5. Inspection, Refunds, and Credits

Inspection: Once your return is received and inspected, we will send an email notification confirming receipt and detailing the approval or rejection of your refund based on product condition.
Approved Refunds: If approved, your refund will be processed back to the original method of payment (processed via Comfort Products Inc.). Please allow 5 to 10 business days for the credit to reflect on your statement after approval.
Exchanges: If you need a different size or style, approved returns can be applied toward an exchange or store credit. Additional shipping fees may apply to outgoing exchange orders.

6. Damaged or Defective Items

If you receive an item that is defective or damaged upon arrival, please contact us within 7 business days of package delivery at valerie@comfortoandp.com so we can promptly replace the item at no extra cost to you.